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ananta jalil has set out these legal terms so you know exactly where you stand — what we cover, what applies to your account, and how to raise a question or request a change. Access to our platform depends on your local law and the eligible regions we serve.
These terms govern the relationship between you and our platform from the moment you open an account. We collect information — your registration details, transaction records, and session data — to operate the service, process wallet activity, and respond to support requests. Where you use Nagad or Rocket to fund your account, the transaction record on your wallet history and the record inside your ananta jalil account both reflect the same movement of funds; our policy covers what we hold on our side of that exchange. We retain account data for as long as your account remains active and for a period after closure as required by the applicable rules of the region. You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact us through the support channels listed on this page without delay. Availability of our service depends on local law and eligible regions — if access is restricted where you are, these terms apply only to the extent permitted. We may update this policy when our operations change; the version published on this page is the one in effect.
Nagad deposits and withdrawals recorded in your wallet are also held in your ananta jalil transaction log. Both records should match; if they do not, raise it with support.
Rocket transfers into your account are logged at the time of confirmation. The transaction reference visible in your Rocket history can be used when querying a payment with our team.
Your account page shows a running record of deposits, withdrawals, and session activity. You can check this at any time while logged in from your mobile browser.
We publish changes to this page before they take effect. Continued use of your account after an update means you have accepted the revised terms.
Not everything connected to your experience falls under our direct policy — knowing the boundaries helps you direct a question to the right place.
Login, registration, verification steps, and account closure all fall within our policy. If you have a question about any of these, we handle it directly.
Deposits and withdrawals processed through Nagad and Rocket are covered by our transaction policy. Payment network rules from those providers sit outside our scope.
Game titles, lobby content, and odds data published on our platform fall under our content policy. Studio content from Joker, Pragmatic Play, CQ9, JDB, and Bigtime Gaming is governed by their own licensing terms.
External links, mobile network providers, and other services you access outside our platform are not covered here. Their own terms apply once you leave our domain.
You have a set of practical rights under our policy, and each one has a clear path. Reviewing your transaction history is something you can do at any time — log in, open the account section, and the full record is there: deposits, withdrawals, and session timestamps. If any detail in your account profile is wrong, the account settings page lets you update contact information directly; for changes that require identity verification we will walk you through the steps when you raise the request. Questions about how your data is used or stored can be directed to our support team, who can confirm what we hold and why. If you want us to close your account and handle your data according to our retention policy, that request goes through the same support route. We do not make these rights conditional on a minimum account balance or activity level — they apply from the day you register.
Your full transaction log is available in the account section when you are logged in. It covers every Nagad and Rocket movement linked to your account.
Update contact details in account settings directly. For identity-linked corrections, contact support with the relevant document and we will process the change.
If something in these terms is unclear, send us a message through the support channel. We will respond with a plain explanation of the relevant section.
You can ask us to close your account at any time. Use the support route to submit the request, and we will confirm the steps and data handling that follows.
Three routes are available for policy and account questions. Use the one that fits your situation.
Open the chat window from any page while logged in to reach the support team directly. This is the quickest route for account and transaction questions.
Send a written request to the support email address listed in your account settings. Use this for policy change requests or anything that needs a written record.
The help section on our site covers common policy questions with step-by-step guidance. Check there first — many account and legal questions are answered without needing to contact us.
Here is how we manage the information tied to your account and activity.
Account data — registration details, transaction logs, and session records — is stored on secured infrastructure. We do not share it with third parties for marketing without your consent.
We use cookies to keep your session active and to understand how pages are used. You can manage cookie preferences through your browser settings at any time.
Your account is protected by your login credentials. We recommend using a password you do not use elsewhere. If you suspect unauthorised access, contact support immediately through live chat or email.
To update data we hold about you, or to ask what we hold, contact support with your account details. We will confirm what is stored and process any eligible correction or deletion request.
Answers to the questions we get asked most about how our policy works.
Access to our platform and the application of these terms depends on your local law and eligible regions. If our service is available where you are, yes, these terms apply to your account and activity from the point of registration.
Log in to your account and open the transaction section. Every Nagad and Rocket deposit or withdrawal is recorded there with a timestamp. If you cannot see a transaction you expect, contact support through live chat with the relevant payment reference.
Yes. Send a closure and data request through the support email listed in your account settings. We will confirm what data we are required to retain under our retention policy and what we will remove after the closure is processed.
Inactive accounts are retained for a period defined by our internal retention policy and any applicable regional requirement. After that window, data that no longer needs to be held is removed. You can ask for a closure at any time to trigger this process sooner.
Contact us through live chat immediately — it is the fastest route. Give us your account details and tell us what you observed. We will review the session log and advise on securing your account. Do not wait to raise this kind of concern.
We hold the transaction record on our side — amount, timestamp, and reference. The details of your Nagad or Rocket wallet are governed by those providers' own terms. We do not store your full mobile banking credentials on our platform.