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ananta jalil keeps this policy straightforward — we collect only what your account and transactions require, we hold it securely, and we tell you exactly how to review, correct or query anything tied to your record. Access to our platform depends on your local law and eligible regions.
When you create an account with us, we collect the information needed to operate it — your registration details, login activity, and the transaction records generated when you move funds through Nagad, Rocket or other supported payment methods. We use this data to process your deposits and withdrawals, maintain accurate wallet records, and respond to support requests you raise through our published contact routes. We do not sell your personal information to third parties. Data shared with payment processors like Nagad and Rocket is limited to what those processors need to complete a specific transaction — your name, account reference and transfer amount. We retain transaction records for as long as our operational and compliance obligations require, after which records are deleted or anonymised according to our internal schedule. Cookies and similar technologies let us recognise your browser session, remember your language preference and keep your logged-in state active across pages. You can manage cookie settings through your browser controls at any time. Our platform is designed for mobile access, so session data may also be stored locally on your device depending on your browser configuration. This policy applies to users accessing ananta jalil from eligible regions where local law permits. If you are uncertain whether access is permitted in your location, please review the eligibility information shown in your account area or contact our support team directly.
When you fund your account via Nagad, we pass only the data Nagad requires to complete that transfer. We do not store your Nagad PIN or full wallet credentials on our servers.
Rocket payment data is handled the same way — transaction reference, amount and your registered account details are shared with Rocket solely to process that specific deposit or withdrawal.
We use session cookies to keep you logged in and to remember display preferences. These are first-party cookies; you can clear them through your browser settings without losing your account data.
We keep your account and transaction records for as long as our operational obligations require. Once that period ends, records are deleted or anonymised in line with our internal data schedule.
Not every piece of data or every service falls under this policy in the same way. Understanding the boundaries helps you know where to look when you have a question about how your information is handled.
Your registration details, login history and device session information are fully covered by this policy. We control how this data is stored, who can access it and how long it is kept.
Transaction records generated through Nagad and Rocket are covered here for our side of the process. The payment processor's own privacy terms also apply to the portion of the transaction they handle directly.
How we use cookies, local storage and analytics on our pages is covered by this policy. You can review and adjust cookie behaviour through your browser without contacting us.
Links to external sites or third-party tools embedded in our lobby are not covered by this policy. Those services operate under their own terms, and we encourage you to review them separately.
You have practical options when it comes to the data we hold about you. If you want to see what information is on your account, open the account settings page — your profile details, registered payment methods and recent transaction history are visible there without needing to contact us first. If something looks incorrect, you can edit most fields directly in your account settings; for anything you cannot change yourself, raise a request through our support chat or email route and we will review and correct it within a reasonable period. If you want to ask how a specific piece of data is being used, or if you want to request that we delete your account and associated records, contact our support team through the routes listed on our contact page. Deletion requests are processed subject to any retention obligations we hold for transaction records. We aim to acknowledge every data request and give you a clear next step rather than leaving it open-ended.
Log into your account and open the settings or transaction history page. Your personal details, wallet activity and registered payment methods are all visible there without needing a separate request.
Most profile fields — name, contact details, preferred payment method — can be updated directly in account settings. If a field is locked, contact support with the correction you need and we will action it.
If you want to know specifically how a piece of your data is used or stored, send your question through our support email or live chat. We will give you a factual answer tied to this policy.
A deletion request can be submitted via our support routes. We will confirm receipt, explain any retention obligations on transaction records, and give you a timeline for completion.
If you have a question about this policy or want to act on any of your data rights, use the contact routes published on our site. We do not operate a separate privacy hotline — all data-related requests go through the same support channels we use for account help.
Open the chat icon from any page while you are logged in. Describe your data or privacy question and the team will either resolve it directly or escalate it to the right person.
Send your request to our published support email address. Include your registered account details so we can locate your record quickly and respond with specifics rather than generalities.
Our account help section covers common data questions — how to download your transaction history, how to update contact details and how to submit a formal deletion request — without needing to contact us first.
We apply standard security measures to your account data — encrypted connections across all pages, access controls that limit which internal teams can view account records, and session tokens that expire after inactivity. These measures apply whether you access the platform from a desktop browser or a mobile device, which is how most of our account holders reach us.
All pages on our platform run over HTTPS. Data moving between your device and our servers — including payment details entered during a Nagad or Rocket transaction — is encrypted in transit at all times.
We use first-party cookies for session management and preference storage only. You can clear or block cookies through your browser settings; doing so will end your current session but will not affect your account data stored on our servers.
Internal access to account records is restricted to the teams that need it to operate the platform or respond to your support requests. We do not give broad internal access to personal data as a matter of routine.
We keep your data for as long as our operational obligations require. Once those obligations are met, records are deleted or anonymised. You can request an earlier deletion of your account through our support routes, subject to any outstanding transaction obligations.
Here are the questions we hear most often about how we handle your data and what you can do about it.
We collect the details you enter during registration — name, contact information and preferred payment method — along with login activity and the transaction records created when you deposit or withdraw through Nagad, Rocket or other supported methods. We collect only what is needed to operate your account.
Yes. Log into your account and open the settings and transaction history pages — most of your data is visible there directly. For a more complete picture, contact us through support email or live chat and we will tell you what records we hold against your account.
Most fields can be edited directly in account settings. If a field is locked or the correction involves transaction records, raise a request through our support chat or email and we will review it. We aim to action corrections promptly rather than leaving them pending.
When you make a payment through Nagad or Rocket, we share only the data those processors need to complete that specific transaction. How they store data after that is governed by their own privacy terms, which we encourage you to review directly with each provider.
Contact us through any of the support routes listed on our site and state that you want to request account deletion. We will confirm receipt, explain any retention obligations on transaction records — which may apply for a defined period — and give you a clear timeline.
This policy covers all account holders who access the platform from eligible regions. Whether access is permitted in your specific location depends on your local law. If you are unsure, check the eligibility information shown in your account area or ask our support team directly.